Shipping and Returns
SHIPPING AND RETURNS | TERMS OF SERVICE | PRIVACY POLICY
Wet Coast Wools ships to addresses in Canada using Canada Post Parcel Post, and to international addresses via Canada Post. We will notify you by email when your parcel has shipped. Shipping rates are calculated according to the weight of your order, and your location. If your parcel has a tracking number, we will send it to you at the time of shipping.
Free shipping within Canada for orders valued at $200 or more, to the USA for orders valued at $300 or more. Please note that international free shipping parcels are sent without tracking information.
International orders will have the option of either Surface or Air Service rates. Delivery times for these services vary depending on the destination - for detailed information, please visit Canada Post's website. Please note that Surface parcel service can take up to 12 weeks for some locations.
We are not responsible for any shipping delays that may be caused by Customs and/or USPS delivery problems. You must choose the 'Tracked Package' shipping option in order to receive a tracking number for your item.
Wet Coast Wools is not responsible for taxes, duties or customs fees that may apply to international shipments.
Wet Coast Wools cannot be responsible for packages that do not arrive or are lost in the mail. Wet Coast Wools cannot be responsible if the address you input at checkout is incorrect.
RETURNS AND EXCHANGES
We do not provide refunds except in the case of a faulty or damaged product. Unused product may be exchanged or put towards an in-store credit.
We will not be able to provide credit for shipping costs except in the event of faulty or damaged product.
Returns are to be made within 30 days from the purchase date.
Please note that we do not accept returns for notions, accessories, books, patterns, needles, or crochet hooks, tools, products that we no longer carry or products that were sold at a discounted price, products that are now on clearance.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
CREDITS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your in-store credit.
SALE ITEMS
Only regular priced items may be exchanged. Sale items cannot be exchanged or returned.
SHIPPING RETURNS
All returns must be approved by us prior to shipping. We will not accept returns that have not been approved first. Please contact us to request a return.
If your original order qualified for Free Shipping, the shipping fee will be deducted from your store credit.
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable except when returning faulty or damaged product. All returns must be shipped via traceable and insured mail with a tracking number.
STORE POLICIES
Exchanges or store credit only. We do not offer refunds.
No returns or exchanges on knitting needles, crochet hooks, patterns, books, magazines, notions, accessories, tools, kits, pre-orders.
All sale items are final sale.
Yarn may be exchanged within 60 of purchase provided it is in like-new condition. It must be in original, re-saleable condition.
Original receipt required for exchanges or returns.
We do not accept exchanges or returns on yarns that we no longer carry or that are on clearance.
All pre-orders are final sale.