Wet Coast Wools ships to addresses in Canada using Canada Post Parcel Post, and to international addresses via Canada Post. We will do our best to ship your order as soon as possible after it has been received. We will notify you by email when your parcel has shipped. Shipping rates are calculated according to the weight of your order, and your location. If your parcel has a tracking number, we will send it to you at the time of shipping.
We are pleased to provide free shipping within Canada for orders valued at $100 or more, to the USA for orders valued at $150 or more and worldwide for orders valued at $180 or more (excluding Prairie Sea Fusion). Please note that international free shipping parcels are sent without tracking information.
International orders will have the option of either Surface or Air Service rates. Delivery times for these services vary depending on the destination - for detailed information, please visit Canada Post's website. Please note that Surface parcel service can take up to 12 weeks for some locations.
USA Small Packet Air and Surface services do not come with tracking numbers. We are not responsible for any shipping delays that may be caused by Customs and/or USPS delivery problems. You must choose the 'Tracked Package' shipping option in order to receive a tracking number for your item.
Note: in the event that the actual cost of shipping is significantly lower than the calculated rate (e.g. for small orders such as a single pattern), we will provide a partial refund on shipping costs.
Wet Coast Wools is not responsible for taxes, duties or customs fees that may apply to international shipments.
RETURNS AND EXCHANGES
We do not provide refunds except in the case of a faulty or damaged product. Unused product may be exchanged or put towards an in-store credit. Please contact us by telephone to make mail-order purchases using your store credit.
We will not be able to provide credit for shipping costs except in the event of faulty or damaged product.
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience is a positive one!
If you want to arrange an exchange or refund your purchase, please call us at 604-568-0011 or send an email at firstname.lastname@example.org. Clearly state your reason for return, along with your order number and the specific items you wish to returned/exchange, and we will issue you with a Return Authorization Number (RA#). Please note the RA# on the front of your returned parcel.
Please note that we do not accept returns for books, patterns, needles, or crochet hooks.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your in-store credit.
Only regular priced items may be exchanged. Sale items cannot be exchanged or returned.
To return your product, mail your product to: 2923 West 4th Avenue, Vancouver, British Columbia, Canada, V6K 1R3.
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable except when returning faulty or damaged product. All returns must be shipped via traceable and insured mail with a tracking number.
Depending on where you live, shipping times on exchanged product may vary.